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TEAM Consulting

Shop help

Ordering, payment and delivery.

Everything you need to know before you order. Still have a question? Email us and we will help.
Back to the shop[email protected]

How ordering works

  1. 01

    Add to cart

    Choose your tools and quantities.

  2. 02

    Request your invoice

    Enter your details and delivery address, then click “Get invoice”. Your pro-forma invoice arrives by email straight away, with our bank details.

  3. 03

    Pay by bank transfer

    Pay into our Zimbabwe account in US dollars or our South African account in rand, using your invoice number as the reference.

  4. 04

    Send your proof of payment

    Upload it using the link in your invoice email, or reply to that email with it attached.

  5. 05

    Receive your order

    We confirm your payment and deliver within 3 working days.

Payment

  • All prices are in US dollars (US$) and include VAT at 15.5%.
  • We accept payment by bank transfer only, into either our Zimbabwe account (ZB Bank, in US dollars) or our South African account (FNB, in rand).
  • Your invoice shows the exact amount for each account. The rand amount is worked out at the exchange rate on the day of your invoice and stays fixed until the invoice expires.
  • Please use your invoice number (for example, TEAM-WEB-0012) as the payment reference so we can match your payment quickly.
  • Your order is reserved for 7 days. If we have not received payment by then, the invoice expires and you can place a new order at any time.
  • A tax invoice is issued once your payment has been received. Any bank charges are for the sender’s account.

Delivery

  • Harare: delivered within 3 working days of payment confirmation.
  • Collection: collect from TEAM Consulting in Harare once we confirm your order is ready, within 3 working days of payment confirmation.
  • Working days are Monday to Friday, excluding public holidays.
  • We email you when your order is on its way or ready to collect.
  • Outside Harare or in South Africa? Contact us and we will arrange a courier.

Returns and damaged items

  • If an item arrives damaged or you received the wrong item, tell us within 7 days of delivery, with a photo. We will replace it at no cost.
  • Because these are working books, we cannot accept returns of items that have been written in.
  • Unused items in their original condition can be returned within 14 days of delivery for a refund of the item price. Delivery costs are not refunded.

Frequently asked questions

Can I pay by card or mobile money?
Not at the moment. We accept bank transfer only, in US dollars (Zimbabwe) or rand (South Africa).
When will my order be delivered?
Within 3 working days after we confirm your payment, in Harare. Your payment confirmation email gives the expected date.
I’ve paid. What now?
Upload your proof of payment using the link in your invoice email, or reply to the email with it attached. We confirm by email once the payment reflects.
Do the playbooks include access to the online Culture Engine platform?
No. Platform access is part of our Culture Champions, Manager’s and Leadership programmes. Contact us to find out more.
Can I get a quotation for my procurement department?
Yes. Your pro-forma invoice can be used as a quotation. For larger orders, contact us.
Do you offer volume pricing?
Yes, for 20 or more copies. Contact us with the quantities you need.